Client: General Police Inspectorate / Ministry of Internal Affairs, Republic of Moldova
Consultant: Indrivo (Digital Consulting and Technical Architecture)
Objective of the Engagement
The Ministry of Internal Affairs engaged Indrivo to deliver specialized consultancy services to define the digital transformation strategy and develop a comprehensive Terms of Reference (ToR) for the design, development, and implementation of the Registry of Arms Information System (RAIS).
The goal was to provide a clear digital vision, actionable requirements, and a procurement-ready ToR for modernizing firearm and arms registration processes in line with EU directives and Moldova’s national legislation.
Scope of Indrivo’s Consultancy
1. Needs Assessment & Institutional Review
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Stakeholder interviews with police departments, registry units, and IT staff
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Business process mapping of existing manual/partial electronic workflows
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Gap analysis against international standards (EU, SEESAC)
2. Functional Specifications
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Defined the core functionalities of RAIS:
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Arms registration & traceability
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License lifecycle management
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Inter-agency access and secure audit logs
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Digital workflow automation
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Integration with national e-Government platforms (MPass, MSign, MNotify, MPay)
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3. System Architecture Design
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Proposed a modular, service-oriented architecture (SOA)
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Role-based access model across user types (Police, Inspectors, Admins)
4. Terms of Reference Development
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Full documentation of:
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Business & technical requirements
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Legal and operational constraints
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System interface and performance expectations
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Acceptance criteria and expected deliverables
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Procurement-optimized language for tender inclusion
5. Digital Roadmap & Rollout Strategy
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Phased implementation plan aligned with institutional capacity
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Recommended open standards for future interoperability and scalability
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Risk mitigation measures and change management approach
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Sustainability and support model recommendations
Key Outputs Delivered
| Deliverable | Description |
| ToR Document | 100+ pages detailing all functional, non-functional, and integration requirements |
| Digital Transformation Roadmap | Strategic roadmap for phased rollout of RAIS |
| High-level System Architecture | Security model, modules, data flows, integration plan |
| Compliance & Legal Alignment Matrix | Mapping of features to national/EU requirements |
| Costing & Procurement Guidelines |
Estimates and selection criteria for vendos |
Impact of the Consultancy
| Area | Impact |
| Strategic clarity | Provided a clear and comprehensive vision for RAIS |
| Procurement readiness | Enabled MIA to publish a detailed, actionable ToR for vendor selection |
| Interoperability design | Ensured future system would align with Moldova’s digital infrastructure |
| Legal compliance | Embedded firearm legislation and data protection principles in requirements |
| Risk reduction | Identified legacy gaps and proposed mitigations for transition challenges |
Next Steps (Post-ToR Phase)
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Public tendering of system development (based on ToR)
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Selection of IT vendor
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Supervision of development phase using roadmap and acceptance criteria defined by Indrivo
